PandaEthos Privacy Policy
Last Updated: November 23, 2025

Welcome to PandaEthos!
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from pandaethos.com (the “Site”). By using the Site, you agree to the practices described below.

1. Information We Collect

A. Personal Data
– Identity & Contact Information: Name, billing/shipping address, email, phone (collected during checkout or account registration)
– Payment Details: Processed securely via WooCommerce gateways; we store only the last 4 digits and token
– Communications: Emails, product reviews, support tickets, chat messages

B. Automatic Data
– Cookies & Pixels: For cart retention, analytics, and advertising (see Section 7)
– Log Files: IP address, browser type, pages visited, timestamp
– Device Information: Screen size, operating system, language settings for optimized display

C. User-Generated Content
Photos, reviews, comments, and wishlist items you voluntarily post on the Site.

2. How We Use Your Information

– Process and ship orders
– Send order confirmations, shipping updates, and marketing emails (with your consent)
– Prevent fraud and abuse
– Improve products, site performance, and user experience
– Fulfill tax, shipping, or legal obligations

3. Legal Bases (GDPR Compliance)

– Contract Performance: Checkout and account creation
– Legitimate Interests: Fraud prevention, analytics, and site optimization
– Consent: Marketing cookies and newsletter subscriptions
– Legal Obligation: Invoicing and tax record retention

4. Sharing & Disclosure

We do not sell your personal data. We may share it only with:

– Service Providers:
Payment gateways (PayPal, Stripe)
Shipping carriers (EMS, DHL, local postal services)
Email delivery services (MailPoet, SendCloud)
CDN and security services (Cloudflare)
– Legal Authorities: When required by law or to protect our rights
– Business Transfers: In the event of mergers, acquisitions, or asset sales (rare)

5. International Data Transfers

Your data may be processed outside China (e.g., payment gateways in the EU/US). We rely on:

– PCI-DSS standards for payment data
– Standard Contractual Clauses for EU transfers
– Adequate safeguards under GDPR/CCPA

6. Data Retention

– Orders & invoices: 7 years (as required by tax laws)
– Marketing consent: Until you unsubscribe or after 3 years of inactivity
– Cookies: 30 days to 2 years (see Cookie Table below)
– Reviews: Indefinitely, unless deletion is requested

7. Cookies & Tracking

We use first-party and third-party cookies:

Cookie Name Purpose Duration Type
woocommerce_cart_hash Shopping cart retention Session Essential
mailpoet_subscriber Newsletter subscription 365 days Functional
_ga Google Analytics 2 years Analytics
_fbp Facebook Pixel 90 days Marketing

Managing Cookies
You can block or delete cookies via browser settings or our Cookie Settings banner.

8. Your Rights (GDPR/CCPA/China PIPL)

– Access: Download your personal data
– Rectification: Correct inaccurate information
– Erasure: Delete account/data (subject to legal retention requirements)
– Portability: Export order history
– Opt-out: Unsubscribe from marketing emails, cookies, and targeted ads
– Complaint: Contact us or your local Data Protection Authority

How to Exercise Your Rights
Email: privacy@pandaethos.com
Subject: “Data Subject Request”
We will respond within 30 days

9. Security Measures

– SSL/TLS encryption (HTTPS)
– PCI-DSS compliant payment processing
– WAF & DDoS protection via Cloudflare
– Regular backups and malware scans
– Two-factor authentication for admin accounts

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

11. Children’s Privacy

We do not knowingly collect information from children under 16. If you believe we have inadvertently done so, please contact us for deletion.

12. Changes to This Policy

We may update this Policy periodically. The “Last Updated” date will be revised accordingly, and we will post a notice on the Site. Continued use after changes constitutes acceptance.

13. Contact Us

For questions regarding this Privacy Policy or our privacy practices, please contact:

PandaEthos Privacy Team
Email: panda0001@pandaethos.com
Address: Room 301,Zhongfuguangchang, Futian, Yiwu, Jinhua, Zhejiang, China

.