Free shipping on all orders over $60 in Europe and the US.
Most regions utilize duty-paid logistics channels.
No additional customs duties are required upon delivery in most countries.
The product price does not include any customs duties.

Are import duties and taxes included in the product price?

Customs & Import Taxes Notice

Our product prices do not include import taxes or customs duties. For most orders to Europe and North America, we ship via “DDP” (Duty Paid) methods to prevent extra fees. However, we cannot promise this for every shipment, as it depends on your country’s laws.

Key Points:

  • You are responsible for any import fees if your local customs requires them.

  • Do not refuse the package if customs charges are applied.

  • No refunds will be issued if you refuse a shipment for this reason.

What Shipping Methods Are Available?

To ensure a smooth delivery experience for you, we proactively select the shipping method based on your location. Our goal is to use logistics solutions that handle all customs and taxes for a hassle-free door-to-door delivery

Do You Ship Internationally?

We primarily serve customers in Europe, the Americas, the Middle East, and Southeast Asia. These regions benefit from stable logistics and clear customs policies. Orders exceeding $150 qualify for free shipping, with most deliveries reaching customers without additional import taxes. For other destinations, applicable import duties (which may be collected upon delivery) will be determined by local customs regulations, along with a flat $40 shipping fee.

How Long Will It Take To Get My Package?

Here’s our estimated delivery timeline:

  • Europe & the Americas: 12-20 days (most arrive in 12-15 days)

  • Southeast Asia & the Middle East: 6-15 days

  • Other Regions: 10-20 days (depending on customs clearance)

Please note: These are estimates, and the final delivery time depends on the shipping carrier.

What Payment Methods Are Accepted?

We currently accept PayPal and all major credit/debit cards processed through the PayPal payment gateway.

Is Buying On-Line Safe?

Your payment security is jointly guaranteed by us and PayPal. We employ bank-level encryption technology and cannot access your complete card details. Additionally, we offer a worry-free 7-day return policy after receipt of your order, ensuring your complete peace of mind throughout the shopping experience.

How do I place an Order?

Placing an order is easy. Start by clicking “Log in” at the top-right of the PandaEthos homepage, then “Create an account” using your email. Once registered, you can handpick your favorite Chinese gifts and add them to your cart. When you’re ready, just provide your shipping details and complete the payment via PayPal. After that, relax—we’ll handle everything from shipping your items to delivering them right to your doorstep.

How Can I Cancel Or Change My Order?

You may cancel your order under the following conditions:

  • Unpaid Orders: Can be canceled anytime before payment processing

  • Paid but Unshipped Orders:

    • Contact us at panda0001@pandaethos.com using the email address registered with your PandaEthos account

    • A 7% payment processing fee will be deducted by the payment platform

    • 93% of the payment amount will be refunded to your original payment method

  • Shipped Orders: Cannot be canceled once the order has been dispatched

For detailed information about returns and exchanges after order delivery, please refer to our Return & Exchange Policy.

Do I need an account to place an order?

Yes, you need to create an account to place an order. Registered accounts allow you to:

  • Enjoy a streamlined self-service ordering experience

  • Track order status conveniently

  • Manage your personal information and addresses

For bulk purchases or wholesale inquiries, please contact our sales team directly. We can process your order manually with flexible offline payment options to best support your business needs.

How Do I Track My Order?

You can track your order through the following methods:

1. Logistics Tracking Platform
Use the 17Track platform (https://t.17track.net/) to monitor your shipment’s journey

2. Courier’s Official Website
For express shipments, you may also check directly on the carrier’s official website

3. Email Inquiry
Contact us at panda0002@pandaethos.com with your order number for assistance

For the most up-to-date tracking information, we recommend checking the logistics platform first, as it provides real-time updates from multiple carriers.

Note: Please allow 24-48 hours for tracking information to be updated after your order has been shipped.

How Can I Return a Product?

According to our Return Policy, if you receive a product with quality issues or shipping damage, please follow this procedure:

1. Submit Request Within 7 Days
Contact our customer service team within 7 days of delivery receipt

2. Provide Evidence
Include clear unboxing videos and photos demonstrating the damage/defects

3. Solution Options
After verification, we will work with you to determine the best solution:
– Full product return
– Replacement of damaged components
– Compensation for the defective items

All return requests are subject to verification and approval by our customer service team. For detailed terms and conditions, please refer to our complete Return Policy.

*Note: Unboxing videos are required for all damage claims to ensure prompt resolution.*

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